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Here are some online shopping tips:
General Tips
- Be careful to click all of the various links and buttons we have on
our site only once, then wait for a response, or duplicates
can accidentally be entered.
- The photos displayed on our website are onlyh low-resolution versions
of your photos. Your final prints will be high-resolution, high
quality prints made on professional, archival, matte-finish
photo paper.
- Every photo you purchase from us comes with our standard 30-Day
Money Back Guarantee. If you are ever unhappy with any purchase,
you may return your photos within 30 days for replacements or a full
refund. No questions asked!
- See our FAQ (Frequently Asked
Questions) section to get answers to our most common questions.
- Concerned about the quality of the final prints you’ll be receiving?
Please don’t be. All of our prints are made at a real, live commercial
color lab (not a mass-marketed online digital print service OR a local,
1-hour shop). Our lab uses the latest professional equipment
and high quality, archival, matte finish photo paper.
- Don’t want to pay for your order online with your credit card?
No problem. Click here for instructions
to submit your order and pay with a check or money order
instead.
- Your final prints will show the exact dimensions and proportions
you see displayed. If you want to crop out unwanted elements or zoom-in
to remove unwanted space, please click
here to learn about our Custom Cropping option.
- Your final prints are not retouched to correct skin
blemishes or other flaws, but we do offer Retouching as an additional
service. Click here to learn
more.
- Your privacy and security are extremely important
to us. We NEVER display student or family names on our website and the
personal/financial information we collect to fulfill your order will
not be used for any other purpose or shared with any other company.
- Online ordering is safe. We are constantly updating
our back-end website technology to use the latest and most secure‘SSL’
technology. This ensures safe and private transmission of your information
to us.
Tips for GRADUATION Galleries only
- At this time, graduation photos cannot be viewed or pulled-up
by a student’s name. This is due to the sheer variety
and quantity of photos we take on Graduation Day. It's also done as
a security measure. Because of this, you’ll need to search through
all of the photos to find yours. However, you can significantly reduce
your search time by using the "View" links
on the top of each thumbnail page. Using these links, you can search
for the photos you need from a smaller category of photos (Diplomas,
Family Photos, etc.), then move on to the next category.
- Don’t forget to visit our other online photo Galleries, where
we have Sports Team Photos from as far back as Fall
2002. You can search for these other photos after you’re done
with your Graduation photo shopping, adding them to your cart and paying
one shipping charge at the end.
- Our Graduation photo galleries are password-protected
for security reasons. Please remember to write down your gallery’s
password and keep it in a prominent place - you’ll need it each
time you enter the Gallery. If you need your password, please call us
anytime toll-free at (866) 738-5500 OR email us at staff@highpointpictures.com.
- All of the photos we took at your Graduation are displayed at one
time. We do not withhold any photos from the Gallery,
except in the extremely rare occasion that a given picture didn't ‘turn-out’
properly or obviously had someone’s eyes closed. Essentially,
what you see in the gallery is the sum total of what's available.
- Would you like to use any of your family photos from
Graduation in your Holiday or Thank you Cards this
year? Click here for pricing & order due
dates.
- Want to send photos to Grandma in Florida, but don’t want to
re-pack & ship them yourself? That’s easy. Just place separate
photo orders with us, indicating separate shipping addresses.
We will then safely package and mail those prints directly to whomever
you need as you indicate during online checkout. No minimum order is
required.
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