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Online Ordering Tips

Here are some online shopping tips:

General Tips

  • Be careful to click all of the various links and buttons we have on our site only once, then wait for a response, or duplicates can accidentally be entered.
  • The photos displayed on our website are onlyh low-resolution versions of your photos. Your final prints will be high-resolution, high quality prints made on professional, archival, matte-finish photo paper.
  • Every photo you purchase from us comes with our standard 30-Day Money Back Guarantee. If you are ever unhappy with any purchase, you may return your photos within 30 days for replacements or a full refund. No questions asked!
  • See our FAQ (Frequently Asked Questions) section to get answers to our most common questions.
  • Concerned about the quality of the final prints you’ll be receiving? Please don’t be. All of our prints are made at a real, live commercial color lab (not a mass-marketed online digital print service OR a local, 1-hour shop). Our lab uses the latest professional equipment and high quality, archival, matte finish photo paper.
  • Don’t want to pay for your order online with your credit card? No problem. Click here for instructions to submit your order and pay with a check or money order instead.
  • Your final prints will show the exact dimensions and proportions you see displayed. If you want to crop out unwanted elements or zoom-in to remove unwanted space, please click here to learn about our Custom Cropping option.
  • Your final prints are not retouched to correct skin blemishes or other flaws, but we do offer Retouching as an additional service. Click here to learn more.
  • Your privacy and security are extremely important to us. We NEVER display student or family names on our website and the personal/financial information we collect to fulfill your order will not be used for any other purpose or shared with any other company.
  • Online ordering is safe. We are constantly updating our back-end website technology to use the latest and most secure‘SSL’ technology. This ensures safe and private transmission of your information to us.

Tips for GRADUATION Galleries only

  • At this time, graduation photos cannot be viewed or pulled-up by a student’s name. This is due to the sheer variety and quantity of photos we take on Graduation Day. It's also done as a security measure. Because of this, you’ll need to search through all of the photos to find yours. However, you can significantly reduce your search time by using the "View" links on the top of each thumbnail page. Using these links, you can search for the photos you need from a smaller category of photos (Diplomas, Family Photos, etc.), then move on to the next category.
  • Don’t forget to visit our other online photo Galleries, where we have Sports Team Photos from as far back as Fall 2002. You can search for these other photos after you’re done with your Graduation photo shopping, adding them to your cart and paying one shipping charge at the end.
  • Our Graduation photo galleries are password-protected for security reasons. Please remember to write down your gallery’s password and keep it in a prominent place - you’ll need it each time you enter the Gallery. If you need your password, please call us anytime toll-free at (866) 738-5500 OR email us at staff@highpointpictures.com.
  • All of the photos we took at your Graduation are displayed at one time. We do not withhold any photos from the Gallery, except in the extremely rare occasion that a given picture didn't ‘turn-out’ properly or obviously had someone’s eyes closed. Essentially, what you see in the gallery is the sum total of what's available.
  • Would you like to use any of your family photos from Graduation in your Holiday or Thank you Cards this year? Click here for pricing & order due dates.
  • Want to send photos to Grandma in Florida, but don’t want to re-pack & ship them yourself? That’s easy. Just place separate photo orders with us, indicating separate shipping addresses. We will then safely package and mail those prints directly to whomever you need as you indicate during online checkout. No minimum order is required.

     

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