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Our convenient online viewing & ordering system is only
available for the jobs or events shown on the ‘View/Buy
Prints’ page of our website. Since we continuously update
our site with new events, it is important to check back to
this page often. If you do not see your event
listed, then online viewing is not available for that particular
event, and those orders can only be placed by mail, fax or
handed in to school as instructed on the form you received
about those particular photos.
See
a master list of all available online galleries >>
Note:
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There are many steps involved in a job's photos being posted
online, therefore it is impossible to give an exact date when
the photos will be available. Normally, it takes about 3
weeks from the event date for the photos to be scanned,
edited, labeled and posted 'live' on our website.
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Our online photo galleries are designed to be used with either
Windows or Macintosh systems. In Windows,
Internet Explorer or Netscape work best. For Mac
users, Safari and Camino work great. Internet Explorer works
fine, but is noticeably slower.
Tip: Whichever
platform you’re using, we STRONGLY recommend that you
use a web browser OTHER THAN America Online. AOL's Internet
browser uses proprietary photo compression software that causes
delays with our website. So, it's best to open a new window
with one of the Internet browser programs we mention above
(instead of AOL's) to do your online shopping with us.
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If your event is being shown on our website, then unfortunately,
using our online system is the only way to view & order
those pictures. We’ve designed our online system to
be extremely quick and user-friendly, so we’re hoping
that you’d be able to temporarily use a computer at
one of these suggested places:
- at work
- a local library or Kinko’s
- a friend’s place
- your school’s computer lab
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All of the prints we sell are made on matte-finish, archival
photo paper at our professional color lab. Prints also come
in a wide range of sizes and packages, depending on the job
or event. Here’s a typical price list:
Set of (4) Wallets:
Set of (2) 3x5’s:
(1) 5x7:
(1) 8x10: |
$12.95/set
$12.95/pair
$12.95/each
$18.95/each |
Note: You’ll see all of the specific
price information once you're in your online gallery.
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Packaging and shipping charges will be automatically calculated
and added to your online order, based on the total price of
your order. All orders placed online are shipped directly
to you (not your school) via First Class U.S. mail approximately
3 weeks from the date we receive your order, so please plan
ahead.
See the Shipping & Handling chart.
Tip: If you
need your photos quicker, you may have your order rushed
for an additional charge of $10. This flat fee will have your
order printed & shipped to you within 5-7 business days.
You'll see the option for this Rush Service on the online
checkout page.
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We proudly offer simple, secure e-commerce for the events
shown on our website. You can preview your photos and order
any quantity & size you’d like with no purchase
obligation and our 30-day money back guarantee. Here’s
how:
General Instructions:
Go online to www.highpointpictures.com, preferably
using a high-speed internet connection. On our homepage, click
the ‘Find Your Photos’ button to see all of the
available online photo galleries, which display photos by
category or event. Follow the instructions to enter the desired
gallery. Once in your gallery, browse all photos & add
any that you'd like to purchase into your shopping cart. When
you're finished shopping, you can complete your order securely
online using a credit card (Visa or MasterCard) or you can
submit your selections by mail and pay with a check instead.
Your order will be printed & shipped directly to you about
3 weeks from the day we receive it in our office.
Detailed Instructions:
Click here to see step-by-step instructions (with
additional ordering tips) >>
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We print orders in batches, not individually. That’s
why we estimate that you will receive your order about 3
weeks from the date we receive it. Quite often, delivery
is faster than that, but please plan ahead just in case. Orders
are shipped via First Class U.S. Mail directly to the address
you indicate on your order form, not to your school or organization.
Your pictures will arrive in our sturdy, white cardboard mailers
- look out for them!
FYI: If you
are ordering for more than 1 child, you will
likely receive your pictures in different envelopes on different
days.
Learn about our Rush Delivery Service >>
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Most definitely. The low-resolution sample images you see
on your screen may look grainy or unclear focus because of
a variety of factors (the quality of your monitor, your screen
settings, etc.). Rest assured that any prints you order will
be high resolution images that will also be corrected for
optimal color and contrast.
FYI: Every
print we sell comes with our 30-day money back guarantee,
so if you're ever unhappy with your photos upon receipt, you
can always return it to us for an exchange, a reprint or a
full refund - your option.
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Generally, no. The finished prints are automatically produced
showing the exact proportions and cropping that are displayed
on your screen.
Note: The only exception to this rule is
that 8” x 10” prints (and larger) will have a
slightly more ‘square’ proportion to them. This
means that a bit more will be cut in from the left/right side
of horizontals & from the top/bottom of verticals. But
please don’t be concerned, because if we see that this
will cut into important elements or people in your prints,
we will simply leave them as un-cut 8” x 12” prints,
which will display the full image. This only affects a very
small number of images and is highly unlikely to affect your
order.
FYI: If you
have unwanted elements in your photo or you’d like to
zoom-in on certain people or parts of a picture, we do offer
Custom Cropping for an additional fee. Click
here to learn more.
Note: Your
final prints may arrive as uncut packages or 'sheets' of photos.
Trimming your photos upon arrival may be necessary.
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ONLINE orders require payment with a credit
card (MasterCard or Visa).
Note: If you need to find your photos online, but pay with a check, click
here for those instructions.
MAIL/FAX orders can be paid with either
credit card (MasterCard or Visa) or a check / money order
made payable to Highpoint Pictures.
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Our online system will approve and charge your credit card
at the time to purchase, during the final
stage of the online checkout process. This just ensures that
your credit card is valid so we can ship your order to you
as soon as we receive it from our lab. However, if your credit
card comes up declined in our system or your
address information doesn’t accurately match your card,
then your order will not go through properly and you will
receive an error message. Please contact us if you have any
problems with this stage.
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No. You now have the option to view your photos online, yet
pay with a check or money order (instead of completing the
order process online with your credit card). See
these instructions >>
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The ordering pages of our website use the latest and safest
encryption software (called SSL) to make certain that the
information you provide us with is encoded and then securely
transmitted to our office. We are constantly updating this
software to ensure a safe & reliable e-commerce system
for you to order your photos.
Additionally, your personally identifiable information is ONLY used to conduct business
with you, and that information will NEVER be used, sold or made available to any third
party company.
FYI: Student or family names are NEVER publicly
displayed on our website or online galleries.
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- Don’t use AOL’s Internet browser.
Instead, use browsers such as Internet Explorer, Netscape,
Safari or Camino. So even if you have to 'sign-on' to the
Internet through AOL, it’s best to stop after sign
on, then open a new window with one of these aforementioned
browsers to do your online shopping with us.
- Use a computer with a high-speed Internet connection
to make your shopping experience the quickest possible.
- Use a high quality, high-resolution computer screen
so the online photo proofs most clearly demonstrate the
high quality of each image.
- Print pricing & sizes
are different for each gallery. They will be accessible
once you enter the gallery. Please note that the print prices
shown do not include shipping charges, sales tax, or late
fees - these will be displayed & added to your order
during the online checkout process.
- While navigating throughout our site, click all of the
various links & buttons we show only ONCE,
then wait for a response. If you click twice or don't wait,
then unwanted duplicate entries may be made causing delays
with your order.
- Due to Internet space limitations, our online gallery
system does not contain every event that we’ve ever
shot in the past. If an event or job is older than 60 days,
then it's unlikely we'll be posting that event's photos
online. See
the master list of all available online galleries.
Also see…
Other Common Questions
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