Highpoint Pictures :: Ordering Info
About Us Our Services Ordering Info Contact Us



View & Order Photos
Graduation 2003
Orders are due by SEPTEMBER 15th

Enter Password:

Shipping
charges
are never
more than
$4.00!

Applies only to
Domestic orders.

Sports Team Photos
(All 2001-02 & 2002-03 Teams)

Find Your Team
Frequently Asked Questions
For answers to our most common ordering questions, please click on any of the following:

How do I place an order?

What are your order deadlines? Can I order after those deadlines?

Do you offer special services like Retouching or Custom Cropping?

Am I responsible to pay New York State Sales Tax?

I never received my proofs and the order form. Now what?

When will I receive my order?

How can I check the status of an order I've already placed?

Can I re-order pictures?

My question is not listed above. Help!

How do I place an order?
Simply fill out the order form you've just received, then mail or fax it directly to Highpoint Pictures. Your order will be processed & sent directly to your home or office, as you indicate on the form. Please write clearly and please use pen, not pencil. Payment may be made using a credit card (MasterCard or Visa only), or a check or money order made payable to Highpoint Pictures. Any subsequent questions about your order should be addressed DIRECTLY to Highpoint Pictures, not your school or organization, as we can assist you the quickest.

back to top

What are your order deadlines? Can I order after those deadlines?
Each order form has a specific order deadline, usually in the upper right of the form. Please adhere to this date whenever possible. Nominal Late Fees are required for all orders submitted after those deadlines due to the higher cost of producing orders after certain time frames. We hold on to negatives for at least 3 years from the shoot date, so ordering late is always ok.

back to top

Do you offer special services like Retouching or Custom Cropping?
Yes. Retouching is available for an additional charge of $30 per proof. This flat charge will eliminate most skin blemishes and minor clothing spots on all of the pictures you order of that same proof. Custom Cropping is also available. This service allows you to crop-out or remove unwanted elements from your pictures. Please add a one-time fee of $20 to your order for each proof you'd like cropped. *To take advantage of either service, please place your order by MAIL, enclosing the proofs, a detailed note explaining which service you'd like performed, and the appropriate fees as noted above. These special orders may take up to 4-6 weeks for delivery.

back to top

Am I responsible to pay New York State Sales Tax?
Sales Tax is only required on orders that are being shipped to addresses that are in New York State. Please see your order form for tax amounts or use your local sales tax rate.

back to top

I never received my proofs and the order form. Now what?
You can request replacement proofs easily by clicking here to send us an email. Please be as specific as possible with your replacement request.

back to top

When will I receive my order?
The earlier we receive your order, the quicker your final prints will be mailed out to you. Orders are typically shipped about 3 weeks from the date we receive your order. Special orders requiring retouching or custom cropping usually take 2 weeks longer. For faster service options, please call ahead. All orders are sent via First Class U.S. Mail and are packed in our sturdy, white cardboard mailing envelopes. Please look out for them.

back to top

How can I check the status of an order I've already placed?
Just call our new toll-free # (866) 738-5500 anytime or click here to send an email. Please include all pertainent information about your order so we can check it for you.

back to top

Can I re-order pictures?
Sure. Just fill out the re-order form that was enclosed with your final prints, then mail or fax it to us. If you need a re-order form, please click here to download one.

back to top

My question is not listed above. Help!
If you don't find the information you're looking for here, or you're looking for more detailed information, please send us your question by email.

back to top